Terms & Conditions
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Product Terms & Conditions
Our products are built to the highest quality and they all pass the relevant safety requirements for sale in the UK and across Europe. If you are dissatisfied with your purchase for any reason then we will honour your position. However, if you wish to return your purchase for any reason delivery and restocking charges apply.
Returns in General:
We only accept returns when accompanied by a Returns Authorisation Number. Without this authorisation; any items returned to us will not be processed and it is likely that they will be returned to you. We do aim to satisfy as much as is physically possible. However, all sales (unless specified in writing before hand) are FIRM SALES. In the event that a customer wishes to return an item for any reason the customer is liable for all return costs including but not limited to warranty and none warranty repairs. Customers are also liable for any delivery costs once items have been repaired or replaced.
In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened packaging only.
Software and license codes purchased on-line through our website is considered opened at the time of purchase. There are evaluation versions of our software available via download on our website to anyone interested. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.
Each license is for installation onto 2 devices. Devices include but are not limited to all Windows based systems, all Apple Mac basced systems and standalone units.
Licences are granted to a single person or company, and once purchased and activated are linked to that person or company and cannot be transferred, sold, leased or given to anyone else.
Unopened Software Returns Instructions:
For software returns (packaged versions only), simply indicate the reason for your return on a piece of paper and wrap it securely with the unopened packaging. Send the package to the following address:
Venue Magic UK / Advanced Event Designs
Unit 56, Enfield Industrial Estate,
Redditch, Worcestershire. B97 6DE
All items shipped from our headquaters are sent by next-day courier and shipments will require a signature by the recipient. Next day means the next business day after the day the item was collected by the courier and excludes weekends. Saturday morning delivery is available at an additional cost.
All shipping costs quoted on this web site are for the United Kingdom mainland only. However, we do ship outside of the UK; so please contact us for a shipping quotation if you require delivery to another country.